FILING OF COMPLAINTS

Who may file a complaint?

Any person who has a cause of action may file an administrative complaint against any of the following:

            a.) Non-teaching employee
            b.) Teaching/teaching related employee

WHERE TO FILE A COMPLAINT?

a.) DIVISION OFFICE
– Complaint against non-teaching employee

b.) REGIONAL OFFICE
– Complaint against teaching or teaching-related employee

COMPLAINANT FORM

In filing a complaint, you can:
a.) download the Complainant Walk-In Form and email it to laspinas.city@deped.gov.ph; or
b.) accomplish the Online Complainant Form and wait for the acknowledgement receipt via email (Complainant must sign in using Google Account)

COMPLAINANT WALK-IN FORM
ONLINE COMPLAINANT FORM

GROUNDS for grievance,
administrative case and mediation

GRIEVANCE MACHINERY

        • Non-implementation of policies on
                  a.) economic and financial issues and
                  b.) other terms and conditions of employment
        • Non-implementation of policies, practices and procedures from recruitment, promotion, detail, transfer, retirement, termination, layoffs and other related issues
        • Inadequate physical working conditions
        • Poor interpersonal relationships and linkages
        • All other matters giving rise to employee dissatisfaction and discontent

MEDIATION

        • Complaints/Grievances/Disputes concerning an act or omission of DepED officials/employee
        • Alleged to be unreasonable, unfair, oppressive, discriminatory, illegal, unjust, improper or inefficient
        • Fall under Light Offenses where the corresponding penalty is REPRIMAND

ADMINISTRATIVE CASE

  • Dishonesty
  • Oppression
  • Neglect of Duty
  • Misconduct
  • Disgraceful and Immoral Conduct
  • Being notoriously undesirable
  • Discourtesy in the course of official duties
  • Receiving for personal use of a fee, gift or other valuable thing in the course of official duties or in connection therewith when such fee, gift or other valuable thing is given by any person in the hope or expectation of receiving a favor or letter treatment than that accorded other persons or committing acts punishable under anti-graft laws.
  • Inefficiency and incompetency in the performance of official duties
  • Conviction of a crime involving moral turpitude.
  • Improper or unauthorized solicitation of contributions from subordinate employees and by teachers or school officials from school children.
  • Violation of existing Civil Service Law and Rules or reasonable office regulations
  • Falsification of official documents
  • Habitual Drunkenness
  • Gambling prohibited by law
  • Refusal to perform official duty or render overtime service
  • Disqualified, immoral or dishonest conduct prior to entering the service
  • Physical or mental incapacity or disability due to immoral vicious habit
  • Borrowing money by superior officers from subordinate or lending by subordinate to superior officers
  • Lending money at usurious rates of interest
  • Contracting loans of money or other property from persons with whom the office of the employees concerned has business relations
  • Insubordination
  • Willful failure to pay just debts or willful failure to pay taxes due the government
  • Pursuit of private-business, vocation or profession without the permission required by the Civil Service rules and regulations
  • Engaging directly or indirectly in partisan political activities by one holding a non-political office.
  • Conduct prejudicial to the best interest of the service
  • Lobbying for personal interest or gain in legislative halls or offices without authority
  • Frequent unauthorized absence or tardiness in reporting for duty, loafing or frequent unauthorized absences from duty during regular office hours.
  • Promoting the sale of tickets in behalf of private enterprises that are not intended for charitable or public welfare purposes and even in the latter cases of there is no prior authority.
  • Nepotism as defined in Section 59, Chapter 8, Subtitle A, Title I, Book V of E.O. No. 292
  • Sexual Harassment as defined and penalized under CSC Resolution No. 01-0940.